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How do I Make a claim?

What to do in the event of an accident

If there is an accident there are a number of obligations if one of the following occurs:

  1. Injury is caused to any person apart from yourself
  2. Damage is caused to someone else's vehicle or property
  3. An animal is killed or injured (e.g a horse, cattle, mule, sheep, pig, goat or dog)

If you are involved in an accident then you must:

  1. Stop at the scene for a reasonable period
  2. Give the following details to anyone who has reasonable grounds to ask:
    • Vehicle's registration number
    • Your name and address
    • If different to you, the name & address of the registered owner
  3. If there is an injury or you do not give your details to anyone at the scene, you must report the incident to the police within 24 hours and present your certificate of motor insurance to them within five days

If you do not comply with the above then the accident must be reported to the police within 24 hours.
You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.

A quick and painless Claims Service

If you ever need to make a claim we will be on hand with our round the clock dedicated claims hotline, open 24 hours a day, 7 days a week. To report your claim and get advice, simply call the American Express Claims Management line on 0845 373 0012 whatever time or day it is, and we'll take care of it.




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If your policy started or renewed before 01/01/2015 American Express Insurance Services Europe Limited registered in England and Wales under company number 05048826 at 76 Buckingham Palace Road, London SW1W 9AX introduces you to UKAIS Limited who will arrange and administer your policy of insurance from a selected panel of insurers. UKAIS Limited is authorised and regulated by the Financial Conduct Authority under registration number 307223. The company is registered in England and Wales under company no. 02613429 with its offices at Prospect House, Gordon Banks Drive, Trentham Lakes North, Stoke-on-Trent, ST4 4TW.

If your policy started or renewed on or after 01/01/2015 American Express Insurance Services Europe Limited registered office 76 Buckingham Palace Road, London SW1W 9AX registered in England and Wales 05048826 introduces you to Ageas Retail Limited who will arrange and administer your policy of insurance from a selected panel of insurers. Registered office Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority. FCA registered number: 312468. Ageas Retail Limited is a member of the DMA and a sister company of Ageas Insurance Limited.